Customer Reply Assistant

Draft customer replies and complaint responses using supplied facts and policies.

What you receive

One downloadable skill-only plugin by Semra’s Universe, an installation guide in English and Dutch, and the plugin source files.

Before you buy

You need the ChatGPT desktop app with Plugins → Add → Add a marketplace available in your account. This is the interface used for our shared tests. Please check that you can see this option before purchasing. Installation in other apps, the web browser or on mobile has not been verified. Your AI subscription and usage are separate and are not included.

How to get started

1. Download the ZIP and extract it to a permanent folder on your computer.
2. Open Plugins → Add → Add a marketplace. Select the extracted marketplace folder, not the ZIP or the plugins subfolder. Leave Git ref and Sparse paths empty.
3. Install and select the assistant, provide your own text or notes, and ask for English or Dutch output.

Step-by-step English and Dutch installation guides are included. Already installed this marketplace? Follow the update instructions in the guide.

Important

This is not a standalone app. No automatic sending, calendar, reminders or persistent database is included. Review all generated output. Digital download; no physical product.